ISSUE UPDATE: CUSTOMER FOCUS

"Lessons in Customer Service:
How to Reach 3 Billion Unbanked"

In the July 2008 edition of Microfinance Insights, Unitus staffer Chevenee Reavis writes about lessons learned from the Unitus Efficiency Project—an initiative supported by the Bill and Melinda Gates Foundation. The project, now in its second year, seeks to understand how best to scale the microfinance sector to reach the billions that need its services most.

> Download the article (PDF format, 248 KB)